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Urgent! Operational Support & Service Delivery Position in Wrocław - Antal

Operational Support & Service Delivery



Job description

Operational Support & Service Delivery 
Location: Hybrid/Wrocław (2 days per week in the office)
Full-time


We are currently seeking an experienced Operational Support & Service Delivery on behalf of our client.

The successful candidate will be responsible for support and ensure stable operations of the DTC platform and to provide service delivery capabilities for project execution.

The new employee will handle incidents, ensure SLA compliance,
support backlog management, and contribute to scalability and performance improvements.


Key Responsibilities:


Operational Support Engineer (Platform):

  • Incident troubleshooting and resolution

  • Documentation of incidents and recurring issues

  • SLA & KPI monitoring for DTC platform

  • Coordination with internal teams and suppliers

    For Service Delivery Engineer (Platform):

  • Monitoring platform performance

  • Managing service backlog (access/change/information requests)

  • Delivering projects on agreed timelines.Supporting project execution

  • Ensuring scalability and performance
  • Required Qualifications:


    Hard skills:

  • A minimum of 2 years of professional experience in a similar position

  • Platform monitoring & troubleshooting

  • Incident and problem management

  • SLA/KPI tracking

  • Backlog management in ServiceNow or similar tools

  • Project delivery support

    Soft skills:

  • Strong communication and coordination skills

  • Ability to work in a distributed (offshore) environment

  • Analytical and problem-solving mindset

  • Collaboration with cross-functional teams


  • Fluency in English and Polish, both written and verbal (minimum B2 level)


  • What We Offer:


  • Collaboration in an international environment 




  • Opportunity to work on large-scale, cloud-based, modern projects




  • Full support and knowledge-sharing within an experienced team




  • Opportunities to grow your technical skills and work on innovative initiatives




  • Competitive B2B contract remuneration



  • Required Skill Profession

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